Notice of Complaints

2022-1: Complaint from a patient against a member regarding sexual matter. The complaint was referred directly to the Complaint Committee. The complaint is dismissed.

2023-1: Complaint from a patient against a member regarding sub-standard treatment. Complaint is sent to mediation. Mediation referred it to Complaints committee. The complaint is dismissed.

2023-2: Complaint from a patient against a member regarding sub-standard treatment. Complaint is sent to mediation. Resolution is rejected by the Complainant. Complaint is referred to the Complaints Committee. The complaint is dismissed.

2023-3: Complaint from a patient against a member regarding missing dental records. Complaint is sent to mediation. Resolution is rejected by complainant. Complaint is sent to Complaints Committee. The complaint is dismissed.

2023-4: Complaint from a patient against a certified Level II dental assistant regarding sexual abuse. The complaint is referred to the Standard Review Committee on dental auxiliaries. The Discipline decision (2023-4) is published under the discipline section.

2023-5: Complaint from a patient against a member regarding excessive treatment. The complaint is sent to mediation. No resolution. Complaint is referred to the Complaints Committee. The complaint is dismissed.

2023-6: Complaint from a patient against a member regarding confidential Information disclosure. The complaint is sent to mediation. Resolution is rejected by the complainant. Complaint is referred to the Complaints Committee. Complaints Committee refers the complaint to the Discipline Committee. The Discipline Committee Decision (2023-6) found under the discipline section.

2023-7: Complaint from a patient against a member regarding uncompleted dental treatment. The complaint is sent to mediation. Complaint resolved by mediation.

Complaint from a patient against a member regarding sub-standard treatment. Complaint is sent to mediation. Mediation referred it to Complaints committee. The complaint is dismissed.

2024-1: Complaint from a patient against a member regarding uncompleted dental treatment. The complaint is sent to mediation. The resolution was rejected by the complainant. The complaint is sent to the Complaints Committee. The complaint is dismissed.

2024-2: Complaint from a patient against a member regarding improper dismissal of patient. The complaint is sent to mediation. Complaint resolved by mediation.

2024-3: Complaint from a member against a member regarding unprofessional conduct. The complaint is referred directly to the Complaints Committee. The Complaints Committee referred the complaint to the Discipline Committee. The Discipline decision (2024-3) is published under the discipline section.

2024-4 : Complaint from a patient against a dentist for alleged professional misconduct (Improper dismissal of a patient). Complaint is sent to mediation. Complaint resolved by mediation.

2024-5: Complaint from a patient against a dentist for alleged professional misconduct (Standard not met). Complaint sent to mediation. Complaint resolved by mediation.

2024-6: Complaint from a patient against a dentist for alleged professional misconduct (Improper record keeping). Complaint sent to mediation. Complaint resolved by mediation

2025-1: Complaint from a patient against multiple dentists for alleged professional misconduct (inadequate care). Due to the nature and complexity of the complaint, the complainant was directed to seek legal counsel. Complaint dismissed.

2025-2: Complaint from a patient against a dentist for alleged professional misconduct (Improper communication). Complaint sent to mediation. Complaint resolved by mediation.

2025-3: Complaint from a patient against a dentist for inadequate care (lack of informed consent and lack of communication). Complaint sent to mediation. Complaint resolved by mediation.

2025-4: Complaint from a patient against a dentist for inadequate care. Complaint sent to mediation. Mediation recommended dismissal of the complaint on review. No appeal process was launched by both parties.
2025-5: Complaint from a patient against a dentist, dental clinic for inadequate care. Complaint sent to mediation. Mediation recommended dismissal on the basis that the complainant was not responding to the mediation committee. No appeal launched.

2025-6: Complaint from a patient against a dentist for inadequate care. The complaint is dismissed by the registrar because the complaint is regarding fee reimbursement which is against the Dental Act. 2025-7: Complaint from a patient against a dentist for inadequate care. Complaint sent to mediation. Complaint resolved by mediation.

2025-8: Complaint from a patient against a dentist for Informed Consent breach. Complaint sent to Mediation. Mediation is underway.

2025-9: Complaint from a patient against a dentist for breach of the standard of care. Complaint is sent to Mediation. Mediation is underway.

2025-10: Complaint from a patient against a dentist for Informed Consent breach. Complaint is sent to Mediation. Mediation is underway.

2025-11: Complaint from a patient against a dentist for standard of care not met. The complaint is sent to mediation. Mediation is underway